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Add an Issue Notification

Add an Issue

In the drop-down menu, select the 'Add issue' option. The 'Add new issue to <element name>' dialog displays.

Mandatory fields on the dialog are indicated by a red asterisk (*).

Complete the fields as directed here.

Field

Action

See also

Name

Type an appropriate and meaningful name for the reported issue.

Status

Click on the drop-down arrow and select the appropriate issue status; that is:

  • New
  • Verified, or
  • Complete

Priority

Defaults to 'High'. If necessary, click on the drop-down arrow and select the appropriate priority value; that is:

  • Medium, or
  • Low

Raised by

Defaults to the first name in the list of project users. If necessary, click on the drop-down arrow and select the name of the person raising the issue.

Raised on

Defaults to today's date. If necessary, click on the calendar icon and select the actual date on which the issue was raised.

Completed by

If the issue has been resolved, click on the drop-down arrow and select the name of the person who resolved it.

Completed on

Click on the calendar icon and select the date on which the issue was resolved.

Version

Type in a version number or letter to indicate any evolution of the same issue. Defaults to '1.0', indicating the first instance of an issue.

Description

Type in a description of the issue, what it is, what the solution might be, and why it is a problem.

You can format this text using the facilities provided in the Notes toolbar. These are:

  • Bold
  • Italic
  • Underline
  • Numbered list
  • Bulleted list
  • Superscript text
  • Subscript text
  • Set color of selected text

History

If there is any background to this issue, such as previous occurences, document them here (you might copy the 'Description' from the last version or iteration of this issue, for example). It is recommended that you include a date stamp and user initials in the entry.

You can format this text using the facilities provided in the Notes toolbar.

Add

Click on this button to submit the details and create the issue report on the selected element.

This message is displayed:

     Issue <name> was successfully added to <element name>.

Either:

  • Work through the fields again, defining another new issue on this element, or
  • Click on the icon to return to the 'Properties' view of the element, now showing the new record in the 'Issues' panel

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