Stakeholder Management is critical to successfully initiating and maintaining an architectural program. Architects will need to engage with a wide range of stakeholders from senior executives down to implementation staff. The engagements will often require political sensitivity, diplomacy and flexibility to ensure the stakeholders' needs and concerns are dealt with appropriately. Providing relevant and tailored views of the architectures will be critical to ensuring the stakeholders are kept informed and spend the requisite time needed to understand the impact the architectures will have on their domain. Having a comprehensive communication plan is also critical to ensure that the stakeholders receive the information they require and maintain an interest and input into the architectures. Stakeholder analysis should be undertaken early in the setup of an architecture program and early in the development of an architecture as an individual stakeholder's position with respect to a particular architectural initiative can vary. A matrix can be used to describe the position key stakeholders or stakeholder groups hold with respect to aspects of the architecture program, such as how supportive they are, or their commitment to the architecture. The matrix can be updated and monitored over the lifetime of an architecture and remedial efforts made to manage the relationships with key stakeholders.
Enterprise Architect has a wide range of facilities and tools that can assist with the stakeholder management. This includes the ability to model the individual and groups of stakeholders and to classify them in a taxonomy and to show the extent of their influence by using a series of nested boundary elements.
There is a wide range of lists, diagrams and matrices that will be relevant to certain stakeholders, including lists presented in the Specification Manager, Component diagrams describing Applications, Class diagrams used to present the Information Architectures, principles and a range of other ideas. The Calendar and Model Mail are useful tools for keeping stakeholders informed about things of interest and important events in the architecture program.
There is also a wide range of additional tools that assist when tailoring the information in the repository for individual or groups of stakeholders.