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Service Model Toolbox Page

Service Model elements are used to build a conceptual framework that describes the IT Service infrastructure of the enterprise.

Service Model Toolbox

Item

Description

IT Service

Captures the IT capability offered as a consumable entity that is managed by the enterprise.

Tagged Values – ID, DefinitionText, Owner, Availability, Charge_to_User, ContactPoint, Dependent_Systems

IT Service Domain

Categorizes IT services.

Tagged Values – ID, Description

IT Service Component

Captures a set of capabilities that might be exposed through the technology interface.

Tagged Values – ID, Rationale

IT Service Portfolio

A Document Artifact that captures the information required to describe an IT service portfolio.

Tagged Values – ID

Capability

A business-focused outcome that is delivered by the completion of one or more work Packages. Using a capability-based planning approach, change activities can be sequenced and grouped in order to provide continuous and incremental business value.

Tagged Values – ID, Category, Increments, Business Value, Source, Owner

System

Captures details of a working component of the enterprise. System includes things such as application, system, platform, system-of-systems, enterprise and product line.

Tagged Values – ID

Asset

Captures the enterprise resources that could be estimated for value.

Tagged Values – ID, AssetValue, Description

Document Asset

Subtype of Asset that captures the important document resources of the enterprise.

Tagged Values – ID, AssetValue, Description

Equipment Asset

Subtype of Asset that captures the equipment resources of the enterprise.

Tagged Values – ID, AssetValue, Description