Help and Support
Enterprise Architect has three main help and information systems to assist you in using the product:
- Tasks Pane
- Enterprise Architect Help
- The Sparx Systems website.
In addition Sparx Systems recommend that you fully explore the sample project, EAExample, supplied with Enterprise Architect. This assists you in learning to use Enterprise Architect and offers tips on getting the most out of Enterprise Architect's features. Click on the EAExample option on the Enterprise Architect Start Page.
If you have purchased Enterprise Architect and are a registered user, you can also contact Sparx Support to answer any queries or problems.
The Enterprise Architect Tasks Pane provides context-sensitive guidance, tools, demonstrations and other online resources to help you understand any area of Enterprise Architect that you are interested in. The Tasks Pane automatically displays on the right of the screen when you first open Enterprise Architect, showing the Getting Started topics. You can select other task areas by clicking on the More tasks option in the toolbar.
Enterprise Architect Help
Enterprise Architect Help provides comprehensive documentation of Enterprise Architect and covers every aspect and facility of the product. To access Help within Enterprise Architect, either:
- Click on the Help icon () in the various toolbars
- Select the Help | Help Contents menu option, or
- Click on the Help button on a dialog (for Help specific to that dialog).
Enterprise Architect Help is extensive; if you cannot quickly locate the topic you require in the online contents list, you can use one of two search facilities:
- Click on the Index tab, type in a keyword or key phrase appropriate to the subject you require help for, and press [Enter]; double-click on the appropriate index item
- Click on the Search tab, type in a word or phrase to search for, and click on the List Topics button; double-click on the required topic.
The Enterprise Architect Help is also available separately from the product, in different formats. See the Available Helpfile Formats topic.
Sparx Systems Website
The Sparx Systems website is also extensive, and provides information and announcements concerning the company and its full range of products, as well as tutorials, white papers, templates and solutions. It also provides a user forum, community site (see below) and support network; Sparx Systems are highly responsive to user feedback and requirements, and the web site enables rapid communication concerning problems, solutions and enhancements.
You can access the web page and user forum within Enterprise Architect from the View | Other Project Tools | Internal Web Browser menu option, and through the Online Resources topics in the Tasks Pane.
If you do not have Enterprise Architect open, the Sparx Systems website address is http://www.sparxsystems.com/.
The user forum address is www.sparxsystems.com/cgi-bin/yabb/YaBB.cgi.
The Sparx Systems website also hosts the Sparx Systems Enterprise Architect Community Site. This is a central location for the Enterprise Architect community to publish resources and share experiences.
From this site you can download the latest news, tutorials, resources, best practices, tips, techniques and user-generated content for Enterprise Architect. You can also, as a registered author, contribute content and share your expertise with the wider community.