Keystore Troubleshooting

Message Displayed:


Error reading Key Store file:
(Access is denied)

All users who are to use the shared key facility require Read, Write and Modify access to the sskeys.dat file containing the shared keys. Please verify that all required users have sufficient permissions to the file and try again.

If the problem continues, contact Sparx Support.


Review the effective permissions calculated at the location of the key file for the user account reporting the problem. You should closely examine the permissions for both the Network Share and the File System. It is possible that these permissions have been overwritten at some point.

Error reading Key Store file:
(Key File has been moved)

As a security measure in the key store, the hard drive serial number is recorded when the file is created. The file then cannot be moved from the original location in which it was created. If the key store has to be re-located for any reason, the administrator should re-create the key store in the new location using the original license keys.

This issue is commonly seen after a file server has undergone a hardware upgrade in which the physical hard drives have been replaced. Problems could also occur if the drive used is part of a RAID configuration.

This message could also appear where the key store exists on a Novell-based file system. When creating the key store, the administrator is prompted to confirm that the key store is to be located on a Novell Netware file server. If the administrator clicks on the Yes button, the key store instead records the logical path used to create it, and all users must connect to the key store using this same path. The recorded path is case-sensitive and must be an exact match.