Author Topic: Got a bit quiet there in down under  (Read 1044 times)

Oliver F.

  • EA User
  • **
  • Posts: 573
  • Karma: +2/-1
  • Arenīt we all in the model business ?
    • View Profile
    • Karl Storz homepage
Got a bit quiet there in down under
« on: June 30, 2009, 09:08:25 pm »
After sending several bugs and support requests to Sparx and some forum posts I haven't heard anything since. Is this just me or is there winter holiday season in down under?
Anybody else experienced that sort of delay or quietness?

Oliver

robbierzzz

  • EA User
  • **
  • Posts: 27
  • Karma: +0/-0
    • View Profile
Re: Got a bit quiet there in down under
« Reply #1 on: July 01, 2009, 04:54:29 pm »
My experience with the support of Sparx is that they are rather fast. Most of the time I get an answer within 2 business days.
Dance with the stars

Oliver F.

  • EA User
  • **
  • Posts: 573
  • Karma: +2/-1
  • Arenīt we all in the model business ?
    • View Profile
    • Karl Storz homepage
Re: Got a bit quiet there in down under
« Reply #2 on: July 01, 2009, 05:22:20 pm »
Quote
My experience with the support of Sparx is that they are rather fast. Most of the time I get an answer within 2 business days.

That was also my experience over the last 2 years. However in the last 2-3 months this drastically changed. I did not get any response at all to the bug reports and support requests I had sent in (besides the automatic reply). And there were some issues included which had a high impact on our business.

Oliver

Graham_Moir

  • EA User
  • **
  • Posts: 689
  • Karma: +5/-7
    • View Profile
Re: Got a bit quiet there in down under
« Reply #3 on: July 01, 2009, 11:59:00 pm »
I've raised a few issues in the last couple of weeks and have had timely responses.

Graham_Moir

  • EA User
  • **
  • Posts: 689
  • Karma: +5/-7
    • View Profile
Re: Got a bit quiet there in down under
« Reply #4 on: July 14, 2009, 10:09:26 pm »
I've changed my mind.  I raised a couple of issues around end of June/beginning of July and have had no response.  May be focus is on releasing the next build.