Author Topic: How do I get SPARX to answer an Account Question?  (Read 1323 times)

Victor Harrison

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How do I get SPARX to answer an Account Question?
« on: May 17, 2016, 11:30:09 pm »
I had my C-drive crash yesterday.  SPARX has to be reinstalled on a BU computer till I figure out what to do.  Here's the rub:  to activate SPARX I need my license key, which is associated with my change-every-year uid/pwd which has been lost because of the drive crash.

How do I get my current UID/PWD so I can look up my key?
How do I get SPARX to answer the email requesting help so I can login and get my key?


Victor Harrison, SVP OMG

qwerty

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Re: How do I get SPARX to answer an Account Question?
« Reply #1 on: May 17, 2016, 11:47:44 pm »
Well, you get the license together with your purchase. Once you got it, you need to save it yourself. It's not Sparx' responsibility to take care.

q.

skiwi

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Re: How do I get SPARX to answer an Account Question?
« Reply #2 on: May 18, 2016, 06:58:29 am »
Try contacting Sales <sales@sparxsystems.com>,
failing that try Sparx Support <support@sparxsystems.com>
Orthogonality rules
Using EA12.1 (1229) on Windows 10 Enterprise/64 bit. Repositories in SQLServer2014 R2 & Access2003/JET4.0

Victor Harrison

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Re: How do I get SPARX to answer an Account Question?
« Reply #3 on: May 18, 2016, 08:10:39 am »
Thanks, Skiwi. 

I did not think about contacting Sales.  I contact support (no response).  I will try them.  Good suggestion!
Victor Harrison, SVP OMG

Glassboy

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Re: How do I get SPARX to answer an Account Question?
« Reply #4 on: May 18, 2016, 12:46:45 pm »
Thanks, Skiwi. 

I did not think about contacting Sales.  I contact support (no response).  I will try them.  Good suggestion!

They've helped me in the past when I've been handling merging different agencies licences.

Geert Bellekens

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Re: How do I get SPARX to answer an Account Question?
« Reply #5 on: May 18, 2016, 01:10:11 pm »
Thanks, Skiwi. 

I did not think about contacting Sales.  I contact support (no response).  I will try them.  Good suggestion!

Remember that Sparx is located in Australia, so during the office hours of most of us, they are vast asleep.
I usually get a response by the next day

Geert

Glassboy

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Re: How do I get SPARX to answer an Account Question?
« Reply #6 on: May 18, 2016, 02:07:30 pm »
Remember that Sparx is located in Australia, so during the office hours of most of us, they are vast asleep.
I usually get a response by the next day

They do give the impression of being big sleepers  ;D

sparks

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Re: How do I get SPARX to answer an Account Question?
« Reply #7 on: May 19, 2016, 09:18:10 am »
Could you please provide an additional email address or check your Spam Folder?

Sales has repeatedly tried to send the details you have requested.

Sparx Systems Sales Team