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Search Within Chats
Within the 'Chat' tab of the Chat & Mail window, you can selectively search for historical Chats, filter the currently displayed Chats and show Chats for a specific time period. These options are available through the Search/
bar, which you can toggle on and off using the 'Toggle Filter/Search Bar' option in the context menu or the Toolbar on the far right of the window.The default behavior is to filter the displayed items based on the search term supplied. You can apply a filter or run a search by pressing the
when the Search/Filter bar is active, or by clicking on the Spyglass icon on the far right of the bar.To search historical Chats you must specifically choose that option each time you want to run a search. After the results are returned the Search/Filter bar becomes a filter again, so you can further filter the returned results.
Search/Filter Bar Options
Clicking on the button to the left of the Search/ bar provides the options described here.
Option |
Description |
See also |
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Search Open Chats |
This is the default behavior; this option will load up all the active Chats and filter the displayed items to those containing the term supplied. For example, if you choose to filter on date/time or search historical Chats, choose this option to revert to the latest conversation and filter on those displayed results. |
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Search Chat History |
This option places the Search/ Bar into a 'once-off search' mode that will search for the specified term across all Chats for the active Chat group. After the search is run, the Search/Filter bar reverts to filtering on the displayed Chat results; that is, further filtering your search results. To run another search across all Chats, simply choose the option again. You can cancel running a search by pressing the key, selecting the 'Search Open Chats' option, or reloading the window. |
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Show Chats for a Specific Timeframe |
Selecting this option allows you to show all conversations between two chosen dates. When you click on the option, the 'Show Chats by Date' dialog displays. ![]() If a Chat is currently selected in the window, the start date is that of the selected item, which can be helpful after running a search if you want to read all the conversations from that day forwards. Click on the drop-down arrow to the right of the 'To' field (and, if necessary, the 'From' field) and select the required date. Note: This option is also available via the right-click context menu on the Chat list control. |
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Clear |
If you have
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Additional Context Menu Options
After you have run a search or filtered to a specific time frame, the right-click context menu will contain these additional options.
Option |
Description |
See also |
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Show Full Day |
Displays all conversations on the same day as the selected Chat. The selected Chat will remain highlighted and visible to help provide context. |
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Show Context - 4 |
Displays the next two Chats either side of the currently selected item. This is helpful when you want more context around the current Chat before taking further action. For example, after running a search you might want to select an item and see all the Chats on that given day, but you aren't quite sure if this Chat is the one you are looking for. You can use this or the 'Show Context - 10' option to provide more context around the given search result. |
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Show Context - 10 |
As for 'Show Context - 4', but this option shows the next 5 Chats either side of the currently selected item. |