Sparx Systems Forum

Pro Cloud Server / Prolaborate / WebEA => PCS Bugs and Issues => Topic started by: philchudley on September 10, 2020, 02:31:25 am

Title: Service Now Disabled by Licensing
Post by: philchudley on September 10, 2020, 02:31:25 am
Hi All

I hope this the right section of the forum to post this

One of my clients has Pro Cloud server installed and is attempted to enable integration with service now

They are receiving the following error message:

Provider 'Service Now' disabled by licensing

I am reasonably new to Pro Cloud server and have limited or no knowledge of Service Now, so is this likely to be a Pro Cloud Service license issue? Or a Service Now license issue? or something entirely different.

Any pointers, help greatly appreciated

Phil
Title: Re: Service Now Disabled by Licensing
Post by: Aaron B on September 10, 2020, 11:58:02 am
Hello Phil,
Integrations such as Service Now require a licensed Pro Cloud Server. Can you confirm whether this PCS installation has a valid license or tokens? If PCS is currently unlicensed (or perhaps the license has lapsed?) then these integrations will not be available.