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Topics - Prolaborate Support

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PCS Frequently Asked Questions / Confluence Integration FAQs
« on: July 22, 2020, 03:28:52 pm »
How many Confluence users can use the Prolaborate macro to access EA models?
Is the macro compatible with Confluence Server or Cloud or Both?
Which Prolaborate edition is best to get started with?

You can find answers to these and many more questions on Confluence Integration on this single page.

When it comes to User Management in Prolaborate, it is recommended to enable Single Sign-On for better security and user experience.

This guide will help you put the Active Directory integration to best use. The goal is to deliver the best experience to all the users with minimal efforts!

This error shows up when the database schema did not run properly. Please run the compatible database schema on the Prolaborate database as per the instructions below and try again.

If you are seeing this error after installing Prolaborate, run the Install schema on the Prolaborate database. And if you are seeing this error after an upgrade, run the Upgrade schema on the Prolaborate database.

Database schemas can be found in the Release Notes page. Choose a schema based on the database server used for Prolaborate.

General Board / EA Global Summit 2020 Videos
« on: June 12, 2020, 04:59:50 pm »
Thank you very much for making the EA Global Summit 2020 a grand success. It saw 1300+ registrations from 700+ organizations around the globe.

We hope you got good insights on how to put the Sparx suite of products (Enterprise Architect, Pro Cloud Server, and Prolaborate) to good use.

We have started releasing the recording of the sessions and the materials used in them like presentations, EA models, and MDGs through the official website, and our social media channels.

We will be sharing the links to the session pages as and when they are available.

Subscribe to our social media channels to get regular updates:
Sparx Systems
Sparx Sytems Prolaborate

Sparx Systems
Sparx Systems Prolaborate

Was EA database used while installing Prolaborate? Are these tables [AccessRights table and t_attribute table] present in the Prolaborate database?
If yes, the databases are configured incorrectly.

Kindly follow the steps to configure a new database for Prolaborate application.
  • Create an empty database called Prolaborate
  • Choose MySQL/Microsoft SQL Install schema from this page based on the database server used for Prolaborate
  • Run the chosen schema in the new database
  • Open Prolaborate Service Management.exe and update the database details (Typically located at C:\Program Files (x86)\Prolaborate\ProlaborateServiceManagement)

  • Go to Prolaborate Health checks page and check whether there are no issues
  • Go back to Access Permissions page and check

PCS Frequently Asked Questions / [Upgrade] Standard Instructions
« on: March 30, 2020, 10:58:36 pm »
Please follow these steps to upgrade Prolaborate:
  • It is recommended to take a backup of Prolaborate installation folder and database
  • Visit this link and download the Prolaborate installer using the credentials in your Pro Cloud Server document
  • Stop all Prolaborate services and processes (All services and processes starting with Prolaborate and websocketd process) from Task Manager
  • From the downloaded Prolaborate folder, run Setup.exe as administrator and complete the installation. Note there would be a brief wait time after you click on Next.
  • Check Prolaborate Versions in the Health Checks page. If there is a mismatch between current and latest versions, run the latest database schema on the Prolaborate database from the Release Notes page based on the database server used for Prolaborate.

  • Upgrade to Pro Cloud Server V4.1.44 if not upgraded already.
  • Support for MySQL DSN connection is being removed. If you are connecting the Prolaborate app with its database through this type of connection, please change to direct connection using Service Management app before you upgrade to V3.2.7 or higher.

Start modeling in ONE DAY!

Securely connect to the models from anywhere

Models hosted in secure AWS environments

Floating keys hosted and managed in Cloud

Start Now! Pay Later!

Learn more here:

Save using Save as New Profile option to see the matrices automatically in Prolaborate. Learn more here.

Assumption: You want to do a one-time migration so that you can continue using cloud repositories going forward.

The only option is to use the native XML feature released in EA 15. Learn more here

Note: This can be availed as a service from us. You can share the eap file with us and we will get the models loaded in the cloud for you.

PCS Frequently Asked Questions / [Cloud] Default database server
« on: March 10, 2020, 12:49:58 am »
By default, MySQL database servers are used to host your EA repositories. This can be changed as per your requirements

Upgrades are done as and when required. For example, Pro Cloud Server will be upgraded when a new version is released.

Note: Upgrades are usually done out of business hours or on weekends with minimal downtime to not impact the usage of customers.

You can only query the EA models using EA. Direct access to EA databases is not permitted.

We can share the EA models as eapx files or SQL file dumps as per your requirements

Yes, PostgreSQL engine versions from 9.3 to 11.5 are supported by AWS

PCS Frequently Asked Questions / [Charts] "No Elements Found" issue
« on: March 10, 2020, 12:02:44 am »
Here are the scenarios that could lead to this error and steps to handle it:

EA database on Microsoft SQL server:

Is the Data Type ntext rather than nvarchar in the attribute table? (Refer below screenshot).

If it's ntext, you need to upgrade the schema to the latest version and this issue should be resolved.

We have two options to resolve this issue.

Option #1:
  • Take a backup of the EA repository without fail
  • Visit this link and download the database schema under Updating earlier DBMS schemas section. Ensure to choose the right schema!
  • Run the upgrade schema
  • Do an integrity check
  • Check if you are able to access this model using EA and Prolaborate without any issues

Option #2:
  • Create an empty database
  • Visit this link and download the database schema under Enterprise Architect Schema Creation Scripts section. Ensure to choose the right schema
  • Run the latest DB schema
  • Do a project transfer from existing DB to this one (EA should be handling all the conversions smoothly)
  • Configure this DB in PCS and Prolaborate. Check if everything is working fine

EA Database on PostgreSQL server
Run this query on each of your EA databases:
Code: [Select]
create extension hstore
EA database on Firebird server
It will not work in Prolaborate as that database server is not supported yet.
You can host your EA models on a supported database server.

No elements present in the selected packges
Ensure there are indeed objects available inside the packages that you have selected on the left.

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