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Topics - Prolaborate Support

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1
PCS Frequently Asked Questions / Set Session time out in Prolaborate
« on: November 15, 2019, 05:55:36 pm »
Please follow these steps:
1. Open IIS
2. Click On Application Pool
3. Select your application
4. Click on Advanced Settings
5. Set your session time out in Limit Interval. For example, enter 480 if you want to set the time out to 8 hours.

2
This error shows up when the required Windows features are not properly installed. Please reinstall the features as per this link and the issue should get resolved.

3
For a user to edit an element in an EA model with Security, the following are required:
1. Write access permission in Prolaborate
2. If Require EA Authentication is not enabled for that user, the EA user configured in Repository Configuration should have "Update Elements" permission set in EA.
Note: If Require User Lock to Edit is not enabled in EA and if you have applied Group lock, the user whom you have used in EA to apply the lock should be used in Repository Configuration
3. If Require EA Authentication is enabled for that user, the EA user that is used to Open a Prolaborate repository should have "Update Elements" permission set in EA

Most importantly, the elements which the user is trying to edit should not be locked by any other user in EA.

4
Please follow these steps:
•   Go to Prolaborate Menu > General Settings
•   Disable all the settings under Share Settings and click on Save
•   Select the EA item which you want to share and copy the browser URL
•   Share the copied URL with your team
•   When they click on the link, they will be prompted for credentials
Note a user will be able to access the information through the above method only if that user has permission to that EA item. This is opposite to Public share; not everybody gets access with just the link.

5
PCS Frequently Asked Questions / Edit Email Templates
« on: September 20, 2019, 10:40:50 pm »
It's in our product backlog to let users edit the email templates through a user interface within Prolaborate. Please drop in a comment if you are interested and we will share an update once it is available.

But if you want to edit the templates immediately, here is an alternate way involving SQL experts. The email templates are stored as SQL queries in a table called MailerTemplates in the Prolaborate database. You can edit just the text as per your requirements.

Here is the link to download the templates and a document that has the details of the template (Get the credentials from the Prolaborate team).
http://download.prolaborate.com/Mailer_Templates_HTML.zip

Important Notes:
1. Email notifications are sent to a user based on their Notification Settings
2. Any issues in email templates can crash the Mailer. Please test before a template is used in Production
3. The variables cannot be reused across the templates
4. Please download the document to your desktop if the content is getting cropped when you view it from Google Viewer

The signature in all emails to your users can be modified by editing the EmailSignature field in the General Settings table.

6
This error shows up when the required Windows features are not installed. Please install the features as per this link and the issue should get resolved.

7
Please check the Versions in the Health Checks page of Prolaborate. If there is a mismatch between current and latest versions, run the latest database schema on the Prolaborate database. Choose SQL / MySQL schema based on the database server used for Prolaborate. You can get the schemas from the Prolaborate team

You might face this issue even if the above point is fine if your Prolaborate DB is on MySQL. While this bug is expected to be fixed in the upcoming build, there is a workaround available for now. Set the dashboard access to required Users/User groups as per this guide and the dashboards should work fine.

8
This error appears when the object does not have a GUID associated with it. Once you run the Integrity check from EA and fix the reported issues, this issue should get automatically resolved.

This issue can also arise when you have the latest version of Prolaborate(V3.2 or above) with an older version of Pro Cloud Server(V3.0.x or below) or vice-versa. Please upgrade Prolaborate and Pro Cloud Server to the latest versions to get this issue resolved.

9
PCS Frequently Asked Questions / Prolaborate site can't be reached!
« on: July 10, 2019, 07:04:13 pm »
The following could the reasons:
  • Prolaborate app server is not reachable
  • IIS is not running in the app server
  • Prolaborate site is stopped in IIS
  • Prolaborate site is blocked by your security policies
  • Domain configuration of your Prolaborate site is not done properly

10
The following information needs to be shared with Prolaborate Team:
  • IP address or DNS of the database server
  • Credentials to access it
  • Type of database server
  • Name of the EA databases
  • If security is enabled, an EA user with appropriate permissions should be present for each EA database. Note that Active Directory credentials cannot be used.

11
PCS Frequently Asked Questions / Prolaborate V3.2 Upgrade
« on: July 02, 2019, 11:29:05 pm »
Please follow these steps to upgrade from V3.2.2 or V3.2.3 to V3.2.4:
  • It is recommended to take a backup of Prolaborate folder and database
  • Visit this link and download Prolaborate and Pro Cloud Server (PCS) Installers using the credentials in your Pro Cloud Server document
  • Install PCS and restart Sparx Systems Professional Cloud service.
  • Stop all Prolaborate services and processes (All services and processes starting with Prolaborate and websocketd process) from Task Manager
  • From the downloaded Prolaborate folder, run Setup.exe as administrator and complete the installation. Note there would be a brief wait time after you click on Next.
  • Check Prolaborate Versions in the Health Checks page. If there is a mismatch between current and latest versions, run the latest database schema on the Prolaborate database shared by the team. Choose SQL (Prolaborate_schema_update.sql) / MySQL (Update Schema_MySQL(DELIMIT).sql) schema based on the database server used for Prolaborate.
Note:
  • (Critical) If you are using the Prolaborate macro for Confluence, schedule your upgrade of Prolaborate and the macro together. The latest version of Prolaborate is compatible with only the latest version of the macro.
  • (Critical) After the upgrade of macro, do not change Default Repository. If you want to change, all the EA information that has been embedded using the macro needs to be reconfigured.
  • As the profiles in Create Elements are linked with the profiles in Modeling languages, the standalone profiles will not be available anymore.


Please follow these steps to upgrade from V3.1.x to V3.2.4:
Prerequisite: Pro Cloud Server license certificate should be available. Instructions to get it without interrupting current usage can be found in this link under section "Updating Licensed Pro Cloud Server Installations to version 4"
  • It is recommended to take a backup of Prolaborate folder and database
  • Visit this link and download Prolaborate and Pro Cloud Server (PCS) Installers using the credentials in your Pro Cloud Server document
  • Install PCS and restart Sparx Systems Professional Cloud service.
  • Add the License Certificate (.crt) to PCS
  • Enable Pro Features for the database managers configured in PCS, if not enabled already
  • Stop all Prolaborate services and processes (All services and processes starting with Prolaborate and websocketd process) from Task Manager
  • From the downloaded Prolaborate folder, run Setup.exe as administrator and complete the installation. Note there would be a brief wait time after you click on Next.
  • Check Prolaborate Versions in the Health Checks page. If there is a mismatch between current and latest versions, run the latest database schema on the Prolaborate database shared by the team. Choose SQL (Prolaborate_schema_update.sql) / MySQL (Update Schema_MySQL(DELIMIT).sql) schema based on the database server used for Prolaborate.
Note:
  • For better performance, few validations have been introduced in the Charts widget of Dashboard. They need to be reconfigured if they are showing an error after upgrade
  • If you are using the other features of Pro Cloud Server not related to Prolaborate(say Integrations), please make changes as per this link and ensure everything is working fine

Please follow these steps to upgrade from V3.0.x to V3.2.4:
Prerequisite: Pro Cloud Server license certificate should be available. Instructions to get it without interrupting current usage can be found in this link under section "Updating Licensed Pro Cloud Server Installations to version 4"
  • It is recommended to take a backup of Prolaborate folder and database
  • Visit this link and download Prolaborate and Pro Cloud Server (PCS) Installers using the credentials in your Pro Cloud Server document
  • Install PCS and restart Sparx Systems Professional Cloud service.
  • Add the License Certificate (.crt) to PCS
  • Enable Pro Features for the database managers configured in PCS, if not enabled already
  • Stop all Prolaborate services and processes (All services and processes starting with Prolaborate and websocketd process) from Task Manager
  • From the downloaded Prolaborate folder, run Setup.exe as administrator and complete the installation. Note there would be a brief wait time after you click on Next.
  • Check Prolaborate Versions in the Health Checks page. If there is a mismatch between current and latest versions, run the latest database schema on the Prolaborate database shared by the team. Choose SQL (Prolaborate_schema_update.sql) / MySQL (Update Schema_MySQL(DELIMIT).sql) schema based on the database server used for Prolaborate.
  • [Mandatory] In the Password Security SQL file shared by Prolaborate team, update emailid with the email id of a Prolaborate admin and run it in your Prolaborate database. Choose SQL / MySQL query file based on the database server you are using for Prolaborate.
  • [Mandatory] Open ProlaborateServiceManagement.exe (Typically located at C:\ProgramFiles(x86)\Prolaborate\ProlaborateServiceManagement). Click on Reset Password.
  • [Mandatory] Enter the New Password you want to set for all Prolaborate users; enter the email id used in the query above and the new password set using the query, and then click on Save. New Password will be set for all Prolaborate users. This will not impact Active Directory users.
  • Restart Prolaborate and Prolaborate Mailer services.
Note:
  • Password algorithm and rules have been changed to improve security and so, steps 9, 10, and 11 need to be mandatorily carried out.
  • For better performance, few validations have been introduced in the Charts widget of Dashboard. They need to be reconfigured if they are showing an error after upgrade
  • If you are using the other features of Pro Cloud Server not related to Prolaborate(say Integrations), please make changes as per this link and ensure everything is working fine

12
Please check the following:
  • The following settings are done in IIS Manager:
    • Click on the Prolaborate Application pool. Under Actions on the right-hand side panel, click on Advanced settings.
      • Under General, check whether Enable 32-Bit Applications is set as True.
      • Under Process Model, check whether Identity is set as ApplicationPoolIdentity
    • Click on the Prolaborate site. Under Actions on the right-hand side panel, click on Basic settings and check the Physical path. It should be the path of WebApplication folder. For example, C:\Program Files (x86)\Prolaborate\WebApplication
  • All permissions are set for IUSR and IIS_IUSRS users for Prolaborate folder (typically located at C:\Program Files (x86)).
  • All the tables are created in Prolaborate database.




         

13
PCS Frequently Asked Questions / Add New Prolaborate License
« on: May 15, 2019, 07:48:15 pm »
Please follow these steps to add activation key to Prolaborate:
  • Login to Prolaborate
  • Click on Menu > License to go to the License page
  • Remove the expired key by clicking on Remove Product Key
  • Click on Choose File, choose the Activation key and then click on Activate Offline
  • New license details will be visible on the screen now

14
PCS Frequently Asked Questions / Add Pro Cloud Server License
« on: May 15, 2019, 07:45:09 pm »
Please follow these steps to add the license key to Pro Cloud Server V3.x:
  • Open Pro Cloud Config Client. A shortcut can be found on the desktop
  • Enter the Server Address as localhost:803 and click on OK
  • Click on Licensing
  • In the Pro Cloud Server License Manager, click on Add
  • Enter the License and click on OK
  • A new entry will be added in the License Manager. You can check the Expiry date to ensure its validity

15
You can not only bring MDGs into Prolaborate but also customize it at a granular level. Please refer to this link for more information.

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