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Messages - Prolaborate Support

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Can you please share these details with for analyzing this issue?
1.   Screenshots or short video of the behavior.
2.   Prolaborate database server(MYSQL/MSSQL)
3.   EA database server(MYSQL/MSSQL/PostgreSQL/Oracle)
4.   Log files as per instructions from this link.
5.   Prolaborate version

We have seen this error only in the following scenarios.

1. Anyone of the points in this
link is not done correctly. So, can you please check once again? If you are sure, let's move to the next point.

2. Although everything looked fine, there was an unknown problem with Windows features installation. Usually reinstalling the features fixed the issue. link. Restart the application server and see if the site opens up fine.

If this issue still exists, please share the following screenshots to
1. Screenshot of the issue
2. Prolaborate Application pool advanced settings page.
3. Prolaborate site advanced settings page.

From Prolaborate's point of view, this has been on our mind from the day we developed the licensing mechanism but there is no demand for it to date.

This is because
1. Most of the deployments are on the premises of the customer and so, online activation from the license page is not possible
2. It's still a hassle if a user has to get access to application servers, move the verification file generated from Prolaborate between servers, upload to a licensing system of Prolaborate and get back the activation key.

On top of these points, it's just a one-time activity for a year or till the duration of the license.

PCS Suggestions and Requests / Re: Prolaborate Graph preview
« on: January 17, 2020, 10:24:47 pm »
We have updated the ticket with this request. Thank you for the feedback.

PCS Suggestions and Requests / Re: Dashboard widget "undo delete"
« on: January 17, 2020, 10:23:47 pm »
Agree! We will try to bring in the confirmation prompt in the next release. Here is the Prolaborate link for your reference:

Thank you for the suggestion. This would make it easier to publish a specific set of packages in Prolaborate from a large EA model.

We have added this item to our product backlog and will let you know when we take it up. Here is the Prolaborate link for your reference:

Can you please check whether Prolaborate's Application pool is configured only for the Prolaborate site in IIS Manager. If no, update and check if you are able to open the site.

If the above-said configuration is fine, try stopping the PCS site in IIS and open the Prolaborate site.

If the Prolaborate site is still not working, please reinstall the window features as per this link. Restart the application server and see if the site opens up fine.

If this issue still exists, please email these details to
1. Screenshot of the issue
2. Name of the browser you are using to visit Prolaborate site
3. Browser console messages when you visit Prolaborate site

Note: This error message is related to Pro Cloud Server and not Prolaborate.
"The Module DLL C:\Program Files (x86)\Sparx Systems\Cloud Services\ISAPI\SSCSIISHttpLink.dll failed to load.  The data is the error."

PCS Suggestions and Requests / Re: Duplicate charts and dashboards
« on: January 16, 2020, 04:05:14 pm »
With Prolaborate version 3.2.5, you will be able to duplicate widgets and dashboards within and across repositories

This feature is getting released as part of V3.2.5

This feature is getting released as part of V3.2.5

PCS General Board / Re: Insert an image in Word
« on: January 16, 2020, 03:52:39 pm »
As discussed over email, as of now, it is possible to just add links to a Word document.

Here is the link to download the Prolaborate add-in:

Please refer to this link to learn about its capabilities.

Here are the minimum specifications:

Application Server - EC2:
ModelT2 Large or T3 Large
Disk Space40 GB
ServerWindows Server 2016

Database Server - RDS:
ModelT2 Medium or T3 Medium
Disk Space20 GB
SQL Server VersionAny Latest Version

As of now, you can add Jira links to any EA elements in Prolaborate.

Learn more here.

Please do the following:
  • Click on Menu > Users to go to the Users page
  • Click on Add User > Add User from Other Repositories
  • Find and add the user you want to delete.
  • Go back to the Users page
  • Delete the user you want to delete

Now, check if the license count is showing up correctly.

We understand this is not the best user experience and so, we are currently working to making this easier. We will let you know once the improvement to this feature is released.

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