Author Topic: [Troubleshoot] Sharing log files for analysis  (Read 3498 times)

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[Troubleshoot] Sharing log files for analysis
« on: April 17, 2019, 08:15:58 pm »
Please follow these steps:
1.   Go to the following locations and delete all the log files:
  • C:\Program Files (x86)\Prolaborate\WebApplication\VirtualAssets\ErrorLogs
  • C:\Program Files (x86)\Sparx Systems\Pro Cloud Server\Service\Logs
  • C:\Program Files (x86)\Prolaborate\Engine\EnginePCSLogs
2.   Go to the pages where you see issues
3.   Go back to logs folders and share the log files that are created
« Last Edit: April 03, 2020, 02:40:10 pm by Prolaborate Support »