Author Topic: [Installation] 403 or 503 error when opening Prolaborate  (Read 2991 times)

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[Installation] 403 or 503 error when opening Prolaborate
« on: June 04, 2019, 07:34:17 pm »
Please check the following:
  • Open IIS Manager
    • Check whether Prolaborate Application pool is running. If no, please start it
    • Click on the Prolaborate Application pool. Under Actions on the right-hand side panel, click on Advanced settings
      • Under General, check whether Enable 32-Bit Applications is set as True.
      • Under Process Model, check whether Identity is set as ApplicationPoolIdentity
    • Click on the Prolaborate site. Under Actions on the right-hand side panel, click on Basic settings and check the Physical path. It should be the path of WebApplication folder. For example, C:\Program Files (x86)\Prolaborate\WebApplication
  • All permissions are set for IUSR and IIS_IUSRS users for the Prolaborate folder (typically located at C:\Program Files (x86)).
  • All the tables are created in Prolaborate database. If no, run Prolaborate database schema (Install schema) from the Release Notes page based on the database server used for Prolaborate.
« Last Edit: April 28, 2020, 10:05:37 pm by Prolaborate Support »