Author Topic: Service Now Equivalent to JIRA Filter  (Read 38 times)

philchudley

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Service Now Equivalent to JIRA Filter
« on: April 08, 2021, 12:41:18 am »
Hi All

I am not a Service Now user, but I have an EA client who is.

I have managed successfully to Integrate PCS with JIRA and notice that in JIRA you have to have at least one filter so that the items in JIRA are listed in the System Integration window in EA

Now, with the client we have successfully integrated PCS with ServiceNow however although we can see the Service Now project in the System Integration window we cannot expand further in the breadcrumb and hence no Service Now items are listed. I suspect that we are missing something similar to a JIRA filter, but what is the equivalent in Service Now?

The client tried to create a custom search (I believe that is what its called) but no effect, so how do you get the Service Now items listed in the EA System Integration Window?

All help greatly appreciated

Phil
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Sunshine

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Re: Service Now Equivalent to JIRA Filter
« Reply #1 on: April 08, 2021, 08:54:22 am »
I don't have an answer but would be interested to know if you find one. We've just started a project to implement ServiceNow into the organisation so likely to want to do a similar thing in the future.
Happy to help
:)

philchudley

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Re: Service Now Equivalent to JIRA Filter
« Reply #2 on: April 09, 2021, 08:28:43 pm »
Hi

From what I have been told you have to set up Table Filters in Service Now, these Table Filters behave similar to JIRA filters

Yet to be confirmed

Phil
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